Refund policy

🔄 Return & Refund Policy

At DUAL, we move fast — orders are processed the next business day and in some cases within hours of being placed. Because of this quick turnaround, we are unable to accommodate change-of-mind returns or cancellations once an order has been processed.

We do not accept returns for:

• Change of mind
• Accidental orders placed after processing has begun
• Buyer's remorse

Faulty or Damaged on Arrival
If your item arrives with a defect or damage, you must contact us within 48 hours of delivery at dual.officialteam@gmail.com with:

• Your order number
• A clear description of the issue
• Photos or video evidence of the fault/damage

Upon review, valid claims will be issued store credit to the full value of the item. We will cover return shipping costs for all verified faulty or damaged claims.

We reserve the right to assess each claim individually and may request additional information before approving a return.