Shipping policy
📦 Shipping Policy
Processing Time
Orders are processed the next business day. During high-demand periods, processing may take up to 3 business days. You will receive a confirmation email with tracking details once your order has been dispatched.
Delivery Timeframes
Once dispatched, estimated delivery times are:
| Region | Estimated Delivery |
|---|---|
| Australia | 7–14 business days |
| United States | 7–14 business days |
| Canada | 7–14 business days |
| United Kingdom | 7–14 business days |
| Rest of World | Varies — see below |
International & Remote Shipping
DUAL ships worldwide. For orders to remote locations or regions outside our standard shipping zones, shipping costs and timeframes are handled on a case-by-case basis. If your order falls into this category, our team will contact you at dual.officialteam@gmail.com to confirm shipping details and any applicable fees before dispatch.
Currency
All orders are charged in your local currency at checkout.
Customs & Duties
International customers are responsible for any customs duties, import taxes, or fees imposed by their country. DUAL is not responsible for delays caused by customs processing.